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Frequently asked questions

Common Questions

Here are some common questions about our company.

SpeedCraft provides a comprehensive range of products and services to support every stage of your build or racing project.

We offer a massive product range, sourcing both locally and internationally to deliver highly competitive pricing across Australia. With decades of experience in the racing industry, our team brings extensive knowledge to help you choose the right components for your needs.

Our in-house capabilities include custom fabrication and full car builds. We specialise in working with aluminium, titanium, mild steel, and stainless steel, delivering high-quality workmanship that is trusted and recognised throughout the racing community.

Beyond our own services, we leverage a strong partner network of Australian-owned businesses to ensure your project is completed from start to finish. From painting and finishing to performance tuning, we coordinate every aspect so you’re never left managing multiple suppliers on your own.

You can reach our customer support team by emailing general@speedcraft.com.au, calling +613 9110 1010, or using the live chat on our website. Our team is available 9 to 5, Monday to Friday, to assist with any inquiries or issues. The live chat is generally available earlier in the morning and late at night as well.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

Thank you for shopping with SpeedCraft Pty Ltd. Because our parts are designed for high-performance and competitive racing environments, we enforce a strict return policy.

We only accept returns for items that are defective upon arrival or due to a manufacturing fault. We do not offer returns, exchanges, or refunds for change of mind, incorrect ordering, or compatibility issues.

📋 Return Eligibility & Criteria: To qualify for a return, your item must meet the following conditions:

  • Defect Only: The item must have a verifiable manufacturing defect or damage sustained during transit.
  • Timeframe: You must report the defect within 14 days of the delivery date.
  • Packaging & Use: Items must be in their original packaging. If an item has been removed from its original packaging, installed, or shows any signs of use and is found not to be defective, refunds or returns strictly do not apply.

🚫 What is Not Covered

This policy strictly excludes coverage for:

  • Damage caused by improper installation, misuse, crashes, or racing accidents.
  • Normal wear and tear from high-performance track use or simulator wear.
  • Items purchased through clearance, open-box sales, or custom orders.

🔄 How to Process a Defective Return

  1. Submit a Claim: Contact our support team at sales@speedcraft.com.au with your order number.
  2. Provide Proof: Attach clear photos or a short video showing the defect.
  3. Review: Our technical team will review your claim within 3–5 business days.
  4. Return Shipping: If approved, we will provide a Return Merchandise Authorisation (RMA) and a prepaid shipping label. Do not ship items back without an RMA.

💰Resolution

Once we receive and inspect the returned part to verify the defect, we will, at our discretion:

  • Ship a replacement part at no extra cost.
  • Issue a full refund to your original payment method if a replacement is unavailable.